Client Care
Shipping, returns, the authenticity guarantee and size guidance — answered plainly. Anything else, write to us; we answer within one working day.
Complimentary insured, signed-for shipping worldwide on every order. Orders placed before 14:00 EST dispatch the same working day; tracking is issued on dispatch. Duties and taxes are shown at checkout for international orders — no surprises at the door.
Thirty-day return window from the day of delivery. Pieces must be unworn, with all retail packaging — house box, dust bag, cards and tags. We arrange collection at our cost and refund to the original payment method within five working days of receipt. Exchanges for size or colour are prioritized over the standard drop queue.
Every piece is purchased through authorized channels and official distribution, then verified by category specialists before listing. Authenticity is guaranteed for life: if a piece is ever shown not to be genuine, we refund in full — no time limit, no conditions.
Shoes are listed in the house's native sizing (EU for the Italian and French houses; UK for the British) with conversions on each product page. Ready-to-wear pages note whether a house runs small, true or generous. Unsure between two sizes? Client care will measure the exact piece on request.
We accept the major cards, Apple Pay and bank transfer for orders above $5,000. Cards are charged on dispatch, not at order. Private client sourcing is only ever charged after you approve a firm quote.
Use the contact form or write to care@the-arrdel.com, Monday to Friday, 09:00–18:00 EST. For sourcing requests, use the private client form — it reaches the right desk directly.